The Lane Family

Complete Letter Begins Here 

 
We are addressing this testimonial to any one who may be interested in a real estate transaction.

We would like to take the opportunity to express our sincere appreciation for the efforts and the results of the Olsen Team who managed the marketing and the sale of our home in the Moraga Country Club in June 2008.

Having a number of friends who are real estate agents and brokers, we struggled with making a decision regarding who we would like to represent us in the sale of our home.  After interviewing the prospective alternatives we cautiously proceeded with Sue Olsen since we felt that she was the most market knowledgeable, but knew we would offend our friends.  Wow!  Immediately we were convinced that we had made the right choice.

Sue acted as a general contractor, orchestrated many resources and served as a well informed, professional counselor.  Her team sprang to action, staging, marketing, inspecting, communicating, and caring for us throughout the process.  Sue’s staging and landscape staff were incredible.  The art and special touches were marketing genius.  The advertisements, virtual tour, photographs, and flyers were all professional and expeditiously produced and perfectly choreographed.  Schedules were met and we are pleased to say that Sue under promised and over delivered on every small element of her services.

The personal concern, humble yet professional approach, thoughtfulness and graciousness were ever present in literally every interaction.  Sue also made it easy.  She scheduled, arranged, and changed any plans to fit our needs.  She never bothered us with unreasonable requests and empowered herself to simply deal with minor and petty issues which can be so burdensome through out this process.

We would be remiss if we did not mention that we have a four year old son who normally takes much pleasure in playing with his hundreds of toys and leaving them wherever he happens to.  In addition we have an Irish Setter who needed a little extra sensitivity due to so many changes occurring.  My son took great joy in telling our guests and neighbors everything which the Olsen Team and done and staged.  He was treated with respect by everyone on the team and looked forward to their visits and kept everything looking pristine as a result.  Our dog was also treated kindly, helping to make the circumstances less hectic.

Sue and her team held property tours, individual viewings and leveraged their relationships to market our home.  June of 2008 was not a good time to sell a home, especially given the inventory for sale in the area and two other homes being for sale on our street.  Throughout the process the Olsen Team updated us with information regarding interest or lack there of in some cases.

Within five weeks we were under contract to sell our home.  Sue was a sound thinker and a reasonable adviser throughout the offer presentation and negotiating the deal points, even though she represented the buyers as well.  This is a difficult situation however yet again; we were very impressed with Sue’s ability to navigate with grace.

The closing process was seamless, easy and we were able to work with other professionals who Sue has inspired to keep her clients as their priority.

Sue rightfully could let her success go to her head.  She and her team represent many buyers and sellers and they have a long established reputation in the Moraga area.  They do not fail to recognize that their stellar reputation has been established by consistently repeating flawless work and they approach every day with the idea that they are responsible to re-earn their reputation.  We endorse Sue and her team as a great choice to represent a buyer, seller or both in a real estate transaction.  The skills and professionalism coupled with their sophisticated and gracious touches make them an outstanding choice.

We have had the experience of buying and selling seven homes during the last sixteen years and Sue and her team have delivered beyond our expectations.


Respectfully and appreciatively,

Patrick J. and Kimberly Lane